Returns & Exchanges

At Trade Coffee, we want you to love every brew; if your coffee isn't hitting the mark, we offer a First Match Guarantee to ensure you find the perfect roast. Due to the perishable nature of roasted coffee beans, we cannot accept physical returns, but we are committed to making your experience right.

Return Process

• 1.
  Taste Your Coffee

  Brew at least two cups using different methods or grind sizes to ensure the flavor profile isn't a result of the brewing process.

• 2.
  Contact Support

  If you are still unsatisfied, reach out to our Customer Experience team within 7 days of delivery to initiate our First Match Guarantee.

• 3.
  Refine Your Profile

  Our experts will help you adjust your flavor preferences and equipment settings to better understand why the previous bag didn't meet your expectations.

• 4.
  Receive a Replacement

  We will ship a different bag of coffee from a new roaster free of charge to ensure your next morning cup is exactly what you are looking for.